A recent survey of over 1,000 American adults reported that 64% said they had walked out of a store due to poor service (source: Consumer Reports, Sacramento Business Journal 8/19/11).
The top 5 customer complaints:
#1: Rude sales staff
#2: Pushy sales staff
#3: Sales person unavailable
#4: Wait at checkout or counter
#5: Wait for scheduled repair.
#2: Pushy sales staff
#3: Sales person unavailable
#4: Wait at checkout or counter
#5: Wait for scheduled repair.
What makes YOU want to walk (maybe even run) out of a store?
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